Unclaimed
Checkr
Reviews and Complaints
2.4M
CLAIMED LOSSES
502
TOTAL REVIEWS
16.7K
PAGE VIEWS
Checkr Reviews
My application was suspended
My application was suspended and there is no way to call these people ! So I can't get a reason why my background check was suspended. I have sent numerous emails and no answer .This is a shady service if you are serious about a job please do NOT use this company! They will make you not even give you an accurate check they will stall you and suspended your check with no reason and no follow up .. and thier help center is a ghost!O NOT D
User's recommendation: DO NOT USE.
ID
Preferred solution
Apology
Glitching my SSN
I sent in verification of ssn and yet they said I havent sent in documents they a lie and dont do their job well. Also they messed up my on boarding with Uber so now Im unable to work
ID
Location
Memphis, Tennessee
New Reviewer
They are always to busy to answer my concerns
The help center is not going to fix the error on my background check. They have terrible customer service.
ID
Pros
- U get a repot on your candidates
- Are a background check agency
Cons
- No assistance
- Will not correct report
- No personal contact to fix the problem
Preferred solution
Just resolve the error on my background check
Just Hurtful
Ok I just wanna know will i be able to uber again? I was working for 3 yrs with no issues. Why Why Why this is so hurtful when you trying to do the right thing.
ID
Location
Pearland, Texas
New Reviewer
Background check
I apply for DoorDash and instacart and For DoorDash is ok and for instacart says is suspended? I sent a lot an emails but no response at all
ID
Location
Moreno Valley, California
New Reviewer
Wrong information on background
Original review updated by user Sep 02, 2021
For some reason. My last name is being presented as my first name and first name is appearing as my last name. Also my home address that is appearing my background is wrong. Im in the military and am currently living in California, not Texas. Im from Texas yes, but my duty station is in California. Also my old number is on my profile, instead of my recent or current number. I think all this has had and effect to why they denied me on ubereats and door dash. However, I used to do ubereats never got deactivated, so Im really bothered with why this go round is so complicated and difficult. ID
Pros
- Safety of customers
Cons
- Its hard to get in touch of a representative
Preferred solution
Let the company propose a solution
New Reviewer
Stop selling my personal information
I'm living California I have the right to opt out of you selling my information. I do not want your company selling my personal information. You have made it impossible to find option on your website and I have been unable to get through to customer service. I do not want you selling my information you do not have the right to under California law. I would like to be contacted and notified that my information will no longer be sold by your company
User's recommendation: .Don't go with this place. They make it impossible to find the things you need to find on their website and getting a hold of custome impossible.
ID
Cons
- Unresponsive support
- No personal contact to fix the problem
- Absolutely unable to opt out
Preferred solution
I want to opt out of you selling my information. I live in California I have the right under California state law to opt out from you selling my information. This is an official request to opt out of your service and to have you not sell my information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMissing information
They dont pick up their phone for *** Its irritating, you obviously call them because you need them but the operator just hangs up on you
ID
Preferred solution
Let the company propose a solution
New Reviewer
No contact
I did to get in contact With a candidate because Im having a hard time getting the status of my report and get any help.
ID
Location
San Francisco, California
Preferred solution
A call from checkrs Representative
New Reviewer
Background
Having errors on my background check and I dont understand why Im not able to check the status of my report
ID
Location
Baltimore, Maryland
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWhy have a phone number if your not going to answer!
Didnt answer the phone because they were to busy. Had me going through all the pre call selections just to tell me the line was busy and this is my second time in the past two days this has happened.
ID
Preferred solution
Let the company propose a solution
My background check status
Checkr doesn't respond quick enough. I cannot reach a live representative. I need to know how long is the process for Checkr to resubmit a background check.
User's recommendation: Customer Service doesn't respond in a timely manner.
ID
Location
Brooklyn, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible customer service
Ive been waiting 4 months for a back ground check for a certain company thank uses checkr and Ive been cleared for the same job for a different company who also uses checkr but when I call Customer service there is not an option to speak to someone its all automated and then it hangs up. There is never a resolution to a problem. Robots dont always fix the problem this is so frustrating.
User's recommendation: Have a real employees answering calls for customers who HAR having issues.
ID
Pros
- Are a background check agency
Cons
- Will not correct report
- Unresponsive support
- No personal contact to fix the problem
Preferred solution
Let the company propose a solution
3 months delay
I file my background over 20 times and you guys not responding , Uber saying the problem from your company and you saying we never got anything, between you two Im lost , I have no idea what to do .
User's recommendation: 310953****.
ID
Location
Torrance, California
New Reviewer
Background check dispute
Could not get in touch with a person to help resolve my problem. The system seems to automatically hang up on you and the resources online are limited and not helpful at all.
1 comment
ID
Location
Lexington, Kentucky
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I just want to get this resolved without jumping through all these hoops